WP Lewis & Son win Vauxhall award 0
Taken that extra mile
Denis Chick, Vauxhall’s Director of Communications and Tony Bridge, Vauxhall’s Business Development Manager Stuart Lewis were on hand to present the Customer Excellence Award to WP Lewis & Son. Mr Bridge said how WP Lewis had gone that extra mile to deliver such a great service. He said “At Vauxhall, we recognise that WP Lewis has gone that extra mile to help our customers and make their purchasing and servicing experiences as positive as possible; the award really is a representation of the hard work that’s gone into their consistent standards and all round high performance.”
The same again next year
A WP Lewis spokesman expressed his delight at winning such an award. He said “We’re delighted with this achievement and would like to thank all of our customers for representing us in such a positive light in Vauxhall’s satisfaction surveys and therefore helping us to secure this incredible award. When a customer visits our dealership, they can feel confident that they will be receiving truly dedicated customer service. Indeed, as we are so committed to customer care, we’ll be doing our very best to ensure that we score even higher next year”
40,000 customer feedback
The award is given out based upon the quality of customer service from the best performing retailers in the UK. The award is judged purely upon customer satisfaction ratings. All Vauxhall customers last year were invited to take part in a survey, discussing their experience with Vauxhall. Over 40,000 customers took part eventually. Such a great deal of feedback meant that a clear idea could be formed of who did indeed provide the best customer service at a Vauxhall dealership.
Award displayed at their showroom
WP Lewis will display their award at their showroom. Their staff will also wear badges in order to celebrate their recent award.
It seems like a long time ago since the UK automotive industry had anything positive to say about the Vauxhall brand. Recently it was announced that the Ellesmere plant could stay with even more jobs being added.
Vauxhall have been making losses in the UK car industry for 12 consecutive years, leading to speculation the Ellesmere plant could indeed close.